Privacy Statement

Support Logix

Our Commitment to Your Privacy

Support Logix is committed to protecting your privacy and handling your information responsibly. This Privacy Statement explains how we collect, use, store, and protect personal information when providing our services, including Business Analysis, Project Management, Quality Management, Reporting, Automation, and VBA Programming.

Information We Collect

We may collect the following types of information:

  • Contact information such as your name, phone number, email address, and organisation details.
  • Project‑related information required to deliver our services, including documents, data samples, workflows, and system details.
  • Technical information you provide for automation, reporting, or software‑related work.
  • Website enquiries submitted through our contact forms or email addresses.
  • For security and spam‑prevention purposes, we may log IP addresses associated with form submissions.

How We Use Your Information

Your information is used solely for purposes related to our services, including:

  • Responding to enquiries and providing quotes
  • Delivering consulting, analysis, reporting, and automation services
  • Managing projects and communicating with stakeholders
  • Improving our services and internal processes
  • Meeting legal or regulatory obligations where required

How We Store and Protect Information

Support Logix takes reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration. Information may be stored securely in electronic form using reputable cloud or local storage systems. Access is restricted to personnel who require it to perform their work.

Sharing Your Information

We do not sell or trade your personal information. We may share information only when necessary to:

  • Deliver services you have requested
  • Work with trusted suppliers or software providers involved in your project
  • Comply with legal requirements or regulatory authorities

Data Provided for Projects

Any data, files, spreadsheets, or system information provided to Support Logix for analysis, automation, reporting, or migration is treated as confidential. We do not retain project data longer than necessary and can delete or return all materials upon request.

Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of information where appropriate

To exercise these rights, please contact us using the details on our Contact page.

Changes to This Privacy Statement

Support Logix may update this Privacy Statement from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Statement or how we handle your information, please contact us through our Contact page.